Everyone has their own team of dedicated Support Workers. Each new team member is recruited with the involvement of the person they will be supporting and receives intensive training tailored to the individual’s needs. In addition, we equip each team member with advanced complex care training in Positive Behaviour Support, PROACT-SCIPr-UK, National Early Warning Score (NEWS2) for physical health and the Wellness Recovery Action Plan (WRAP).
To oversee and manage our complex care teams, each package of support is overseen by a dedicated Community Support Manager. As well as being part of the support team, the manager supervises the staff and works closely with the wider community teams.
Further clinical support and insight is provided in line with each individual’s assessed needs by our national Multi-Disciplinary Team (MDT). Our regional complex care community teams and MDT are also there to train our staff teams and provide clinical support following a difficult day or when an issue arises that is causing members of staff stress or concern. They also ensure that we are effective in our clinical governance responsibilities and facilitate sessions for care and treatment reviews, debriefs, reflective practice and clinical supervision. They also undertake audits for incident reporting, medicine management, health and safety and safeguarding.