Transforming Care at Home
We accept referrals from across England and Wales. We welcome referrals from Integrated Care Boards (ICBs) and Local Authority (LA) commissioners as well as social workers, care co-ordinators and case managers.
We also welcome individuals funded through direct payments. We are on various Local Authority and ICB frameworks nationally.
We are always happy to accept referrals for individuals with particularly complex needs and/or behaviours perceived to be challenging, and who other community providers have declined.
Occasionally following a thorough assessment it can be apparent that some adults, for whatever reason, are not yet ready for the move into a home of their own. If this is the case, our team are happy to offer advice and work with the existing care team to agree what needs to happen next in order to prepare someone for a successful discharge at a future date.
Why Choose Gray Healthcare?
From experience we know that by putting all the right steps in place at the start, we can offer supported living for adults with complex needs, and deliver a sustainable long-term placement. By doing this, we can give them the chance of a new, less restrictive life in a home they can call their own.
The model illustrates the six key components that together enable us to achieve our goal of ‘bringing healthcare home’ for the people we support.
Finding the best solution for each person to ensure success
We can support individuals from 1:1 support 24/7 up to 3:1 24/7 support. Individuals will have their own ‘front door’ in either shared or individual accommodation. We will help you explore all the possible support options for adults with complex health needs, so we can offer to find the best fit for each individual.
A clinical assessment to identify and plan the exact support needed
Our detailed assessment enables us to meticulously plan how to safely support each individual so that they can live the life they want in the community.As part of our assessment, we look at the individual’s presentation and behaviours on a day-to-day basis. We explore what has happened on past placements and why these may have broken down and determine what we can do differently to prevent this from happening again.
An in-reach programme to ensure the move home goes smoothly
To ensure that the move into the community goes as smoothly as possible, we build a programme of in-reach into every package of support. This involves members of our team visiting the individual in their current setting and meeting the family and the current care team. It is during these regular visits that our team can strengthen their relationship with the individual in a familiar setting and make sure that nothing has been overlooked in terms of planning for a successful move into their new home.
Positive risk taking to move people towards independence
Some individuals will always need a high level of support to live in the community, but we will always try, where it is safe to do so, to move individuals towards independence. For some this might mean living completely independently, for others this might mean pursuing a ‘normal’ life with support for a sustained period – whichever support we are able to offer, we will do our best to provide life-transforming care to people we support.
Clinically-informed framework that leads to positive outcomes for each person
We can build clinical hours into a package of support for adults who need support for ongoing therapeutic needs or complex behaviours. Our clinical framework is delivered by our national Multi-Disciplinary Team comprising experts in the key foundations of our clinical framework: Trauma-informed care, Positive Behaviour Support (PBS), co-production and PROACT-SCIPr-UK®
Advanced skills training to support each individual safely and confidently
Each individual has their own dedicated team. Each team member receives training in Positive Behaviour Support (PBS), PROACT-SCIPr-UK®, NEWS2 and WRAP. Our Multi-Disciplinary Team provide clinical support to both the individual and to our teams.
Find out how we mobilise our packages of support
(from contract agreement to package ‘go live’)
Delivering positive outcomes
In October 2023 we published our latest Clinical Outcomes Report. Of particular interest this year is that we are supporting adults with the same level of complexity but have managed to further reduce our overall package hours compared with 2022. We are noticing a trend for this reduction in package hours to be achievable for approximately a third of the people we support within two years of receiving support from us.
However, providing a completely tailored package of support for each person is not something we can deliver overnight. Recruiting the best teams and training them to our exacting standards and to the individual’s needs before they start to work with us can take a little time. For this reason we are unable to accept emergency referrals.
Make a referral
We accept referrals from across England and Wales. You can contact our central referral team by telephone, email or by completing our online enquiry form. Refer someone today to our supported living for adults with complex needs, and we’ll see how we can start providing them with the support they need.
0330 123 123 9referrals@grayhealthcare.comgrayhc@nhs.net